Terms of Service

Last Updated: October 20, 2025

Welcome to Big Splash Web Design & Marketing. These Terms of Service outline how we work together, what you can expect from us, and what we ask from you as a client or website visitor. Nothing here is meant to be complicated. It is simply a clear agreement so everyone is on the same page.

By using our website or engaging our services, you agree to these terms.

---

1. Services We Provide

Big Splash Web Design & Marketing offers services that may include:

• Website design and development
• Website hosting and maintenance
• Local SEO and Google Business Profile optimization
• Content creation and AI-assisted content
• Marketing strategy and consulting
• Automation and lead generation systems

Each project is unique. The exact scope of work, timeline, and pricing will always be outlined in your proposal or agreement before we begin.

2. Client Responsibilities

To keep projects moving smoothly, we rely on timely communication and collaboration.

As a client, you agree to:

• Provide accurate and complete information
• Respond to requests for content, approvals, or feedback in a timely manner
• Supply logos, images, and branding assets when needed
• Review and approve work within a reasonable timeframe

Delays in communication or content delivery may affect timelines.

3. Payments and Billing

Payment terms will be clearly defined in your proposal or invoice.

In general:

• Projects may require an upfront deposit before work begins
• Remaining balances are due based on agreed milestones or completion
• Ongoing services (like hosting, SEO, or maintenance) are billed monthly

Late payments may result in paused work or temporary suspension of services.

4. Revisions and Scope

We want you to be happy with the final result. Most projects include a reasonable number of revisions.

That said:

• Revisions must stay within the original scope of work
• Additional requests outside the agreed scope may require a new estimate
• Major changes after approval may affect pricing and timeline

If something changes, we will always communicate clearly before moving forward.

5. Website Hosting and Maintenance

If we host or maintain your website:

• We manage updates, backups, and general performance
• We are not responsible for issues caused by third-party plugins, platforms, or services outside our control
• Hosting fees must remain current to keep your website active

If you choose to host your site elsewhere, we can provide guidance, but ongoing support may be limited.

6. SEO and Marketing Results

We apply proven strategies built on nearly 20 years of marketing experience along with modern AI tools. That said, no agency can guarantee specific rankings or results.

Search engines, competition, and market conditions change constantly.

We focus on:

• Building a strong foundation
• Improving visibility over time
• Generating consistent, qualified traffic

Results come from a combination of strategy, consistency, and time.

7. Intellectual Property

Once your project is paid in full:

• You own your website content and approved design elements
• We retain the right to display completed work in our portfolio unless otherwise agreed

Any third-party assets (such as stock images or licensed tools) remain subject to their original licensing terms.

8. Third-Party Tools and Integrations

We often use trusted third-party tools to build and support your website or marketing systems.

These may include:

• Hosting providers
• Analytics platforms
• Automation software
• Plugins or integrations

We are not responsible for outages, changes, or issues caused by these third-party services, but we will do our best to help resolve problems when they arise.

9. Limitation of Liability

We take our work seriously and aim to deliver reliable, high-quality services.

However:

• We are not liable for lost profits, business interruptions, or indirect damages
• We are not responsible for issues caused by misuse, unauthorized changes, or external factors beyond our control

Your use of our services is at your own discretion and risk.

10. Termination of Services

Either party may terminate services with written notice.

In that case:

• You are responsible for payment of all work completed up to that point
• Access to services such as hosting or ongoing marketing may be discontinued

We will always aim to make transitions as smooth as possible.

11. Changes to These Terms

We may update these Terms of Service occasionally to reflect changes in our services or policies.

When we do, the updated version will be posted on this page with a revised date.

12. Contact Information

If you have any questions about these terms or how we work, just reach out.

We believe good communication solves most problems before they start.

---

Final Note

Our goal is simple. Build websites and marketing systems that actually help your business grow. Clear expectations make that process easier for everyone.

If you are unsure about anything here, ask. We are happy to walk you through it.